Frequently Asked Questions (10)

CAN I USE THE FULL 1/2/10GBPS?

Absolutely! We provision every server with a dedicated 1gbps, 2gbps or 10gbps uplink. We also maintain sufficient capacity to our network carriers and carefully engineer our network to be congestion free.

WHO ARE YOUR CARRIERS?

Our network is interconnected to multiple Tier 1 carriers for maximum uptime and performance. For a carrier list and additional information about our network, please check our network info here.

WHERE ARE YOUR SERVERS LOCATED?

We are located in our private cages at the Phoenix NAP data center, located in Phoenix, AZ USA. For more information about the data center, please check our facility info here.

HOW MANY IP'S DO YOU ASSIGN?

We provide each server with a /30 subnet (1 usable). We can offer up to a /28 subnet (up to 13 usable) with proper justification. Please contact us for pre-authorization if you need more than 1 usable address.

WHAT ARE YOUR PAYMENT METHODS?

We currently accept PayPal, Bitcoin (and Bitcoin Cash) and bank wire transfer. If you plan on paying by bank wire transfer, please contact us here for payment instructions. To submit a Bitcoin (or Bitcoin Cash) payment for your order or invoice, you can do that by logging into our client portal here.

DO I GET A REBOOT BUTTON?

Yes! Automated remote reboots are available in our customer portal here 24/7/365.

DO I GET BANDWIDTH GRAPHS?

Yes! Our customer portal offers you real time bandwidth usage graphs for each server. You also get an up to the minute calculation of your data usage and any estimated overages (if applicable).

DO YOU OFFER SERVER MANAGEMENT?

We offer unmanaged servers. You are free to contract with a third party server management company if you wish. All servers are delivered with the OS pre-installed and you are given full root access to your server. Technical support is provided for reboots, OS re-installs, hardware & network troubleshooting and other general inquiries.

Having said that, we are system administrators ourselves, so if you are experiencing an issue, just ask us as we may be able to help.

DO YOU OFFER A PRIVATE NETWORK?

If you have multiple servers with us, we can extend a private VLAN between your servers to the 2nd uplink of each server. Traffic between servers over the private network is free and is not counted towards your normal Internet traffic. This is useful for accessing databases on other servers and transferring files between servers as quickly as possible. We typically see customers requesting this when setting up a cluster with us.

WHY 2 DISK DRIVE MINIMUM?

The most frequent point of failure on any server is a hard drive. In order to minimize downtime if and when a hard drive failure occurs, we provide you with two identical primary drives so that Raid 1 (Drive Mirroring) can be implemented. There are two benefits to this. First, your server remains online and second, it can help prevent data loss.

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We have a wide variety of hardware options available for you. You can order from our list of auto deploy servers or customize the hardware configuration you need.

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Facility Address

3402 E University Dr
Phoenix, AZ 85034
USA
(Not For Mail)

Phone

USA Toll Free: 1.877.464.6980
Int'l: +1 602.427.5673

Current Customers

Helpdesk / Control Panel:

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E-mail

sales @ 1gservers.com



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