Absolutely! We provision every server with a dedicated 1gbps, 2gbps or 10gbps uplink. We also maintain sufficient capacity to our network carriers and carefully engineer our network to be congestion free.
ARE YOU RESELLERS?
We are not resellers.
1GServers owns all of the servers, network gear & server cabinets.
We lease private cages in the Phoenix NAP data center. This means that only our employees have physical access. Visit our facility page for more information.
We operate our own multihomed network with our own directly assigned IP addresses. Visit our network page for more information.
We employ system administrators who are knowledgeable. Some of whom have first hand experience managing popular websites.
We can provide you with a superior quality of service, and directly help you, since we are not resellers.
WHO ARE YOUR CARRIERS?
Our network is interconnected to multiple Tier 1 carriers for maximum uptime and performance. For a carrier list and additional information about our network, please check our network info here.
HOW CAN I TEST YOUR NETWORK?
We have test files you can download and we have a looking glass available on our network page here.
For Auto Deploy Servers: 20 minutes. In the rare instance that something is wrong during the automated process, it may take longer. In that case, our staff will be immediately alerted and will finish the process manually.
We currently accept major credit cards, PayPal and BitPay. To submit a payment for your order or invoice, you can do that by logging into our client portal here.
Option 1) Pay using a credit card. This is where you add a credit card to your account and it will be charged automatically for your services. From the left hand menu, goto 'Client Profile' - 'Payment Methods'. Under the 'Credit Cards' section click on the 'Add Credit Card' option and follow the on screen steps.
Option 2) Pay using PayPal. From the left hand menu, goto 'Billing & Services' - 'View Invoices'. On the list of 'View Invoices', click on the 'Pay Online' next to the invoice you wish to pay. For Payment Type, select 'PayPal', and follow on the on screen steps.
Option 3) Pay using Cryptocurrency via BitPay. From the left hand menu, goto 'Crypto Payments' - 'Make Payment'. From there, you'll see a list of unpaid Invoices, and press 'click here to pay' next to the invoice you wish to pay.
Yes! All of our servers have the KVM Console access in the "device manager", available in our customer portal.
This provides you remote access to the server, allowing you to utilize your own keyboard, monitor & mouse.
At the present time, the ability to mount a local ISO file is not available using the above method. However, this gives you the ability to access the server remotely if you lose access to it.
If you require the ability to mount a local ISO file (for installing a custom OS), please open a ticket in our helpdesk for full IPMI access.
DO I GET BANDWIDTH GRAPHS?
Yes! Our customer portal offers you real time bandwidth usage graphs for each server. You also get an up to the minute calculation of your data usage and any estimated overages (if applicable).
WHAT HAPPENS IF I GET A HUGE BANDWIDTH OVERAGE?
First, don't panic. We are reasonable. If the overage fee is higher than the next bandwidth upgrade, we will adjust it down for you upon request.
To avoid receiving a surprise bill for a bandwidth overage, it is recommended that you check your bandwidth graphs, as well as usage summary (that is updated in real-time) in our portal on the "service details" page.
If you anticipate receiving a bandwidth overage, and you would like to upgrade your bandwidth, or upgrade to an unmetered plan, please open a ticket in our customer portal.
DO YOU OFFER SERVER MANAGEMENT?
We offer unmanaged servers. You are free to contract with a third party server management company if you wish. All servers are delivered with the OS pre-installed and you are given full root access to your server. Technical support is provided for reboots, OS re-installs, hardware & network troubleshooting and other general inquiries.
Having said that, we are system administrators ourselves, so if you are experiencing an issue, just ask us as we may be able to help.
In general, if we can help you fix it, we will.
DO YOU OFFER A PRIVATE NETWORK?
If you have multiple servers with us, we often can extend a private VLAN between your servers to the 2nd uplink of each server. If it is possible to do that, then traffic between servers over the private network is free and is not counted towards your normal Internet traffic. This is useful for accessing databases on other servers and transferring files between servers as quickly as possible. We typically see customers requesting this when setting up a cluster with us. Please open a ticket in our client portal to see if this is possible for your servers.