Frequently Asked Questions (9)

CAN I USE THE FULL 1/2/10GBPS?

Absolutely! We provision every server with a dedicated 1gbps, 2gbps or 10gbps uplink. We also maintain sufficient capacity to our network carriers and carefully engineer our network to be congestion free.

ARE YOU RESELLERS?

We are not resellers.

  • 1GServers owns all of the servers, network gear & server cabinets.
  • We lease private cages in the Phoenix NAP data center. This means that only our employees have physical access. Visit our facility page for more information.
  • We operate our own multihomed network with our own directly assigned IP addresses. Visit our network page for more information.
  • We employ system administrators who are knowledgeable. Some of whom have first hand experience managing popular websites.

We can provide you with a superior quality of service, and directly help you, since we are not resellers.

WHO ARE YOUR CARRIERS?

Our network is interconnected to multiple Tier 1 carriers for maximum uptime and performance. For a carrier list and additional information about our network, please check our network info here.

HOW CAN I TEST YOUR NETWORK?

We have test files you can download and we have a looking glass available on our network page here.

Additionally, we operate a speedtest server here.

WHERE ARE YOUR SERVERS LOCATED?

We are located in our private cages at the Phoenix NAP data center, located in Phoenix, AZ USA. For more information about the data center, please check our facility info here.

HOW MANY IP'S DO YOU ASSIGN?

We provide each server with a /31 subnet (1 usable).

For single processor servers, we can offer up to a /28 subnet (up to 13 usable) with proper justification.

For dual processor servers, we can offer up to a /26 subnet (up to 62 usable) with proper justification.

Our order form allows you to select how many IP's you need. If you are an existing customer and require additional IP addresses, please reach out to us by clicking here.

HOW LONG DOES IT TAKE FOR MY SERVER TO BE SETUP?

For Custom Dedicated Servers:
4-48 hours. However, in certain circumstances, it may take longer. We always provide an ETA on all orders. Feel free to Contact Us By Clicking Here if you would like an ETA before placing an order.

For Auto Deploy Servers:
20 minutes. In the rare instance that something is wrong during the automated process, it may take longer. In that case, our staff will be immediately alerted and will finish the process manually.

For Dedicated Server Clusters:
4-72 hours. However, this is highly dependent upon the requirements of your cluster. Feel free to Contact Us By Clicking Here to discuss your requirements, and we would be more than happy to provide you with an ETA.

WHAT ARE YOUR PAYMENT METHODS?

We currently accept PayPal, Bitcoin (and Bitcoin Cash) and bank wire transfer. If you plan on paying by bank wire transfer, please contact us here for payment instructions. To submit a Bitcoin (or Bitcoin Cash) payment for your order or invoice, you can do that by logging into our client portal here.

DO I GET A REBOOT BUTTON?

Yes! Automated remote reboots are available in our customer portal here 24/7/365.

DO I GET IPMI/KVM ACCESS?

Yes! All of our servers have the KVM Console access in the "device manager", available in our customer portal.

This provides you remote access to the server, allowing you to utilize your own keyboard, monitor & mouse.

At the present time, the ability to mount a local ISO file is not available using the above method. However, this gives you the ability to access the server remotely if you lose access to it.

If you require the ability to mount a local ISO file (for installing a custom OS), please open a ticket in our helpdesk for full IPMI access.

DO I GET BANDWIDTH GRAPHS?

Yes! Our customer portal offers you real time bandwidth usage graphs for each server. You also get an up to the minute calculation of your data usage and any estimated overages (if applicable).

WHAT HAPPENS IF I GET A HUGE BANDWIDTH OVERAGE?

First, don't panic. We are reasonable. If the overage fee is higher than the next bandwidth upgrade, we will adjust it down for you upon request.

To avoid receiving a surprise bill for a bandwidth overage, it is recommended that you check your bandwidth graphs, as well as usage summary (that is updated in real-time) in our portal on the "service details" page.

If you anticipate receiving a bandwidth overage, and you would like to upgrade your bandwidth, or upgrade to an unmetered plan, please open a ticket in our customer portal.

DO YOU OFFER SERVER MANAGEMENT?

We offer unmanaged servers. You are free to contract with a third party server management company if you wish. All servers are delivered with the OS pre-installed and you are given full root access to your server. Technical support is provided for reboots, OS re-installs, hardware & network troubleshooting and other general inquiries.

Having said that, we are system administrators ourselves, so if you are experiencing an issue, just ask us as we may be able to help.

In general, if we can help you fix it, we will.

DO YOU OFFER A PRIVATE NETWORK?

If you have multiple servers with us, we can extend a private VLAN between your servers to the 2nd uplink of each server. Traffic between servers over the private network is free and is not counted towards your normal Internet traffic. This is useful for accessing databases on other servers and transferring files between servers as quickly as possible. We typically see customers requesting this when setting up a cluster with us.

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Facility Address

3402 E University Dr
Phoenix, AZ 85034
USA
(Not For Mail)

Phone

USA Toll Free: 1.877.464.6980
Int'l: +1 602.427.5673

Current Customers

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E-mail

sales @ 1gservers.com



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